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Resource For Issues Related To
American Society of Health Pharmacists Medication Errors
Association of Professionals in Infection Control and Epidemiology Infection Control
Centers for Disease Control and Prevention Infection Control
Institute of Healthcare Improvement Error Reduction and Performance Improvement Initiatives
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Recommended Reading

for Domestic Healthcare Providers:
Lee, F. (2004) Lee, F. (2004). If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently. Bozeman, MT : Second River Healthcare Press.

A (surprising) patient safety orientation to hospital management – ideal for Senior Executives and Quality Managers.

Leonard, M., Frankel,A., Simmonds, T., and Vega, K. (2004). Achieving Safe and Reliable Healthcare: Strategies and Solutions. Chicago: Health Administration Press.

A sophisticated approach to achieving patient safety excellent for Senior Executives, Medical Staff Leaders and Quality Managers

The Southwest Airlines Way: Using the Power of Relationships in Achieving High Performance. New York: McGraw-Hill.

Learn how Southwest’s successful approach to employee relations can benefit your hospital – for CEO’s and Senior Executives

for International Healthcare Providers:
Gawande, A. (2007). Better: A Surgeon’s Notes on Performance. United States: Henry Holt and Company.

One surgeon’s introspective journey on improving physician performance. A must for senior physicians.

McDermott, R., Mikulak, R., and Beauregard, M. (1996). The Basics of FMEA. New York: Quality Resources.

A simple approach to conducting a failure mode analysis.

Carey, R. and Lloyd, R. (2001). Measuring Quality Improvement in Healthcare. A guide to statistical process control applications. Milwaukee: Quality Press.

An excellent beginner’s guide to quality management tools.

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